Return Policy
Inspecting Items Upon Delivery
Upon delivery, the customer should carefully examine all items for any damage. If damage is present, please promptly notify the shipping carrier and Solo Products and detail the extent of the damage. Digital images of the affected product will be necessary.
Return Conditions
All returns must be authorized within 30 days of purchase and are subject to a 30% restocking fee. Shipping and handling charges are non-refundable, and the customer is responsible for return shipping costs to our Cincinnati, Ohio facility. To avoid delays, please have your return authorized before shipping anything back — see the contact information below
Return Shipping Instructions
The customer is responsible for shipping back to:
Solo Products
800 W. 5th St., Cincinnati, Ohio 45203
Required Information to Initiate a Return
Please have the following on hand when calling:
- Customer Name
- Invoice Number
- Reason for return
- Digital images of the damaged product
To start a return, call us at (513) 321-7884 or email sales@soloproinc.com with the details above, Monday through Friday, 9am-5pm EST. If an item arrived damaged, report it to the shipping carrier as well as to Solo Products, and include the digital images noted above so we can process your claim as quickly as possible.